Last Revision: April 12, 2023
Special Requests Information
Please see the table below with contact information for special requests. If you do not see contact information pertaining to your concern, please contact the Student Support Center at 877-755-2787 for further assistance.
| Request Type | Student Scenario | How to Submit Your Request | Response Time |
|---|---|---|---|
Course Reentry | If you dropped a course by mistake and wish to get back in the course. | 2 business days | |
Death Notifications | If you need to notify us of the death of a student. |
| |
Directory Information Block | If you wish to place or remove a Directory Information Block on your student record. | 3 business days | |
Do Not Contact Requests | If you wish to have APUS no longer contact you. This can only be if you are no longer an active student. | 1 business day | |
English Proficiency Tests | If you are a non-U.S. citizen required to submit official verification of your English proficiency and wish to have this waived. | 10 business days | |
Expulsion - Record Verification Department | If you were expelled for lack of identity verification documents by your given deadline in the Record Verification process, you can file an appeal up to 14 days after the date of dismissal. | 3-5 days | |
Expulsion - Student Conduct Basis | If you were expelled or are on suspension for falsification of financial aid/SAP appeal records or any other documentation provided to the university or appearing to be from the university, or due to student misconduct and wish to appeal to remain enrolled at the university. | 30 days | |
Financial Aid Eligibility | If you have lost federal student aid eligibility due to your GPA or excessive number of withdrawals and failures and you wish to appeal to have your eligibility for federal student aid reinstated. | Use the web form “Satisfactory Academic Progress Appeal Form” in your student ecampus. | 5 business days after receipt of all required documentation |
Late Course Withdrawals | If you wish to withdraw from your course after the final week has started but prior to the end of your course. | 2 business days | |
Learning Outcome Assessment | If you are a graduating student who wants to request a waiver of taking the Learning Outcome Assessment. | 15 days | |
Letters of Pending Graduation | If you have been academically cleared for a degree at APUS and you need verification of this for a third party prior to your official conferral date. | Use the web form “Pending Graduation Verification Request Form” in your student ecampus. | 3 business days |
Maximum Course Load | If you wish to appeal to take above the maximum course load allowed or to appeal your current registration restriction of one course or part time. | 10 days | |
Name Change, Correct DOB or SSN | If you wish to have your name changed in your student record, or your date of birth or SSN corrected, you will need to send official documentation to support this change, such as SSN card or other government issued ID or document. | 3-5 business days | |
Syllabus Request | If you wish to see the syllabus on record for a course. This will not always be the syllabus currently in use so is only for purposes of course selection or for transferring APUS credit to another university. | 3 business days | |
TCE Award | If you wish to challenge your transfer credit evaluation results. | 30 days | |
TCE - Transient Letters | If you need a letter from us saying that we will accept a course you are taking at another college as transfer credit. | 10 days | |
SCEP Working Agreement | If you have a Student Career Experience Program working agreement that you need to have signed. | 2 business days |